Return & Repair
Return
If you are not completely satisfied with your purchase, for any reason, you can return it** within 14 days after receiving it and we will send you a refund after we processed the return.
** Please note that earrings WILL NOT be refunded due to hygiene reasons.
RETURN TO:
pearlmemore
Julia Meier
Waldstr. 4
30163 Hannover
Please return the items in their original package.
We do not offer return labels. Return shipping cost are carried by the customer.
As soon as we have processed your return we will issue a refund.
Please pack the items adequately so that they won't break or get lost.
Please make sure to put them back in the package just like you received it.
Repair
If it happens that something you bought from pearlmemore brakes or simply is too short/long we can repair it or adjust its length accordingly. Just email us at info@pearlmemore.de with the with the subject "ORDER NUMBER" followed by "repair/adjustment" and specify what needs to be changed.
REPAIR ADDRESS:
pearlmemore
Julia Meier
Waldstr. 4
30163 Hannover
Please include the filled out Return & repair form.
Please pack the items adequately that need to be repaired/ adjusted so that they won't break or get lost.